
Used Pacz for our ATM and a private tour of Tikal. The owner, Bob always responded very quickly to all my email and questions. We stopped in at the office to confirm our tours for the next day, we told him of our luggage being lost by the airline. He offered to follow up on on lost luggage and let me use his phone to call the airline as well. He also told us what sites were best to visit by ourselves, and what we really a gudie for. He could have very well tried to sell us tours to the smaller sites, but was honest with us.
In terms of the tours all was great. The vans were in good working order with no mechanical issues. The guides were knowledgeable, and above all safe, as we were doing some pretty hairy stuff at times (ATM caves) You could tell they took pride in what they do, and their heritage.
There are places in the ATM caves that are closed off to visitors, I respect this and so did our guides. You already get so close to artifacts as it is, and things have been broken by clumsy tourists. In any case, another tour compnay Mayawalk did not seem to respect these rules, as their groups were going into places that were off limits to the public, it really seemed to upset our guide that they were doing this.
In any case Thanks to Bob and Pacz for a great time.
http://www.tripadvisor.com/ShowUserReviews-g291971-d1391688-r30330166-PACZ_Tours-San_Ignacio_Cayo.html

